Refund Policy

Last updated: November 12, 2026

1. Return window

You may request a return of an eligible item within 14 days after delivery. Contact us before sending anything so we can provide the correct return instructions and address.

2. Eligibility

The item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. For health and hygiene reasons, food supplements with a broken seal cannot be returned unless they are defective, damaged, or incorrect, or return is otherwise required by law.

3. Damaged or incorrect items

Inspect your order when it arrives. Report a damaged, defective, or incorrect item within 48 hours, including your order number and clear photographs, so we can review the issue.

4. Starting a return

Email help.docteat@gmail.com with your order number and reason for the request. Returns sent without prior authorization may not be accepted. Unless the item is faulty, we made an error, or applicable law says otherwise, return shipping costs are the customer's responsibility.

5. Refunds

After receiving and inspecting the return, we will notify you of the decision. An approved refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to display it. Original shipping charges are not refundable unless required by law or the return is due to our error.

6. Cancellations

Contact us promptly if you need to cancel an order. Cancellation is not guaranteed after an order has been processed or shipped.

7. Statutory rights

This policy does not limit any mandatory rights you have under applicable law, including consumer rights in the European Economic Area.

8. Contact

For any return or refund request, email help.docteat@gmail.com.